Current Vacancies

Client Support Officer – Robinvale

Work for a national iconic charity supporting the health and wellbeing of remote, rural and regional communities with access to salary packagingProvide administration support to the RFDS Health Group in RobinvalePermanent, part-time 0.6 FTE (22.8 hours per week), hours will include afternoon shifts The Organisation:RFDS Victoria is here for remote, rural and regional communities. We break down barriers to accessing healthcare, wellbeing support and social connection. Our vision is better health, wellbeing and social connection. We "go further" to provide people with the quality healthcare and wellbeing services they need to thrive.Royal Flying Doctor Health Group was established in 2019 to provide face-to-face and telehealth GP services in Robinvale, in 2023 we joined with Robinvale District Medical Centre and the local GP to expand services to meet community need. The role:The Client Support Officer is responsible for the administration support of the RFDS Health Group, and other RFDS Victoria programs, as directed. They take a detailed approach to administrative and reception tasks including managing appointments, processing payments and Medicare billing.The Client Support Officer will take a continual improvement approach to ensure the clinic bookings, appointment and billing processes and associated systems operate efficiently and effectively. Customer service and the provision of a person-centred service will be prioritised at all times, to enable exceptional standard of care.Task and responsibilities include:Facilitation of client booking including exercising confidentiality regarding client care and practiceGreeting clients and other callers the practiceMaking appointments for follow up proceduresIssuing client invoices/receipts and bulk bill as requiredTaking prescription requestsProviding accurate and timely records managementMaintaining and updating client informationOpening and closing the clinic as per procedureMaintaining the reception areas and general housekeepingAssisting practice staff, following policies and procedures including emergency managementCommunicating with external healthcare stakeholders as required Qualifications and experience required:Experience in admin and management of appointment booksExcellent computer skills and experience with Microsoft Office and client management softwareExperience with issue resolution and troubleshootingHighly developed communication and interpersonal skillsCompletion of an accredited medical receptionist course/ knowledge of medical terminologyKnowledge of Best Practice or other Medicare Practice software and medical equipment.CPR/Triage training and/or experienceTraining and/or experience in Medicare item numbers & health funds This is an exciting opportunity to work for an iconic Australian charity that promotes a supportive and inclusive working culture, offers a flexible working environment and exciting employee benefits.If this sounds like the job for you, please click apply to start your application, including your resume and a cover letter (applications received without a cover letter will not be considered) outlining your suitability for the role. Applications close at 5pm on Wednesday 19th July 2023  AUD Mildura 3500